Team

Well-established Canadian/Czech expatriate, with excellent technical and professional management skills and proven experience in Czech, Russian, Central Asia, USA, Caribbean and Canadian hospitality property and project management.

Experience in implementation of energy efficiency systems, preventative maintenance, training and management of staff under hardship conditions, management of budget and execution of business plans. Provide resources and support to facilitate compliance with standards, pre-opening and opening for hotels, restaurants, and business complexes, including project management duties.

Execution of renovation projects within budget and time frame. Prepare feasibility studies for related engineering projects and assist Owners in appointments of consultants and contract negotiations, project direction of construction, quality control, cost control, general construction agreement negotiation. Approval of designs, tender, construction drawings, specification and equipment schedules. Manage all Consultants and contractors on the site and supervise the Works at all times to ensure that they comply with the documentation, program, and method statement.

Preparing phases for handover, taking part in commissioning process for all M&E systems, undertaking comprehensive snagging schedules, remedying snagging and defects prior to handover. Communicated Owners expectations to Management Company and to all third parties. Liaise with owners’ representatives, consultant design teams and construction teams during the project development and construction process leading up to soft opening or completion of renovation/refurbishment.

Raymond has over 25 years of experience in the field of Hospitality Management working, with a 20-year focus on Revenue Management. Originally from Toronto Canada, he graduated from the University of Guelph with a Bachelors of Commerce – specializing in Hospitality and Tourism management.

While he enjoyed working in traditional managerial and executive level positions across multiple brands and service levels, he was always been fascinated with, and drawn to the Revenue Management discipline. He was given the opportunity to jump start his Revenue Management career with Hilton International in their Leadership Development program and later became part of a Taskforce opening and closing hotels around the Caribbean. He joined the Hartling Group in 2008 and is utilizing his knowledge and experience in the Revenue management field to grow the portfolio of the Hartling group. He has called the Turks and Caicos Home for the past 15 years and is a proud father of 3.

With more than 45 years at the forefront of luxury hospitality, Ling Riley is one of the most respected and well-known figures in the global travel and tourism industry. Her career spans some of the world’s most iconic brands, including Four Seasons, Rosewood, Mandarin Oriental, and Orient Express/Belmond, where she built a reputation for excellence in sales and marketing across every segment of the business.

Ling’s expertise covers the full spectrum of luxury travel—corporate, group, celebratory occasions, tour operators, wholesalers, and especially high-end FITs, where her personal touch and deep relationships have made her a trusted friend to clients and partners alike. For more than a decade, she led her own highly successful representation company, specializing in Relais & Châteaux properties throughout the Caribbean and North America.

For the past 15 years, Ling has been an integral part of The Hartling Group, bringing her unmatched knowledge, network, and passion for luxury travel to The Palms, The Sands, and The Shore Club in Turks & Caicos. Her accolades are too numerous to list, but her impact is undeniable: Ling Riley has shaped how luxury travel is sold, experienced, and remembered.

Julie was born in the United Kingdom and joined the Hartling Group in February 2022. She moved to St Lucia with her family in 2008 and has Eastern Caribbean citizenship.

Julie graduated with a degree in Law in 1985 and is a chartered member of the Chartered Institute of Personnel and Development (CIPD) the professional body for HR and people Development. She is a dedicated, driven, and versatile individual with over 30 years’ professional experience, including 15 at managerial and director level across the telecommunications, construction, new media, publishing, retail and more recently hospitality industries. She has worked extensively throughout the Eastern Caribbean and spent six months living and working in Guyana.

Julie has a proven track record of implementing effective strategies to support company growth and embed positive change with expertise in employment law interpretation, compliance, policy creation and implementation, staffing plans, compensation & benefits, performance management, on/off-boarding, employment law, and staff/industrial relations, policy implementation and recruitment.

Julie is a natural leader, who manages, motivates and develops personnel to maximise performance and has the interpersonal and communication skills to build positive relationships with colleagues and clients of all levels. Personable, approachable and supportive, passionate about people and process improvement, and excels in challenging working environments.

She has two adult children who reside in the UK. When at home, Julie enjoys watching British crime and legal dramas and reading fantasy novels.

Shenrika, a native of the Turks & Caicos Islands, is a passionate People leader with over 14 years of strategic HR leadership experience. She is recognized for her expertise in HR restructuring, streamlining processes and policies, enhancing employee recognition programs, reshaping recruitment strategies, promoting diversity and inclusion, and driving wellness initiatives.

Throughout her career, Shenrika has successfully led HR transformations across various industries, aligning people strategies with business objectives to drive growth and organizational performance. Executive Human Resource Training and Development Manager for Turks and Caicos Islands Airport Authority 2016-2019, and COMO Parrot Cay, Director of People & Culture 2019-2024.

She had the honor of representing the Turks & Caicos Islands at the Caribbean-Canada Emerging Leaders Dialogue—a platform that brings together leaders from Canada and the Caribbean to broaden their perspectives on critical global and local issues.

Shenrika holds an undergraduate degree in Marketing and a Master’s degree in Human Resource Management. She is an active member of several HR professional organizations and currently serves as the Treasurer for the TCI Kidney Foundation. Passionate about youth development, she dedicates her time to mentoring and supporting young people in the community.

Outside of work, Shenrika enjoys reading, running, and spending quality time with family. She is thrilled to bring her experience and vision to the Hartling Group and is looking forward to supporting its mission and values.

Benjamin Hartling brings a deep-rooted commitment to the family business, having been immersed in its culture since childhood. Raised in the beautiful Turks and Caicos, he spent his summers contributing to the company Stan established. After earning his Bachelor of Commerce degree from Saint Mary’s University in Nova Scotia—following in his father’s footsteps—Benjamim returned to the Turks and Caicos in 2020 to join the company full-time. He plays a key role in enhancing operational efficiency, developing renewable programs, and spearheading special projects, ensuring that the Hartling Group continues to thrive in an evolving landscape.

Marc Romkey’s main area of responsibly is the management of The Hartling Group’s commercial assets. He is a key player, contributing to the success of the recent renovations at The Sands at Grace Bay, where he continues to coordinate the final phases of the project and reconcile the costs of renovation.
Marc brings to the company years of experience in the property management and maintenance industries in Halifax, Canada.

As a graduate from Queens University with a Bachelor of Commerce degree, Marc combines his enthusiasm for commercial property and project management with the most innovative management skills from his academic background.

Marc’s keen eye for handling detailed transactions makes him an important part of the accounting and financial management aspects of the enterprise as well as the notable part of all renovation projects.
Born and raised in Halifax, Marc sought the challenges and rewards of property and asset management in the active Turks & Caicos development market.

Originally from Scotland, Paul has a BSc Degree in Civil Engineering and a BEng Degree in Civil and Offshore Engineering from Heriot Watt University in Edinburgh. With over 28 years experience within the disciplines of development, project management and construction management, he has acquired a considerable practical knowledge and working proficiency formed from a diverse range of projects in international locations. 

Paul worked as a Chief Engineer on various construction projects in the UK for 10 years prior to moving to Turks and Caicos in 2006. On moving to Turks and Caicos he worked as the Project Manager on the Ritz Carleton project on West Caicos. For the next 5 years he undertook various projects such as commercial buildings, extensions to the power plant and various multi-million dollar private residences/condos. Mid 2011 he moved to St Kitts where he was Senior Project Manager on the $300M Kittitian Hill Hotel Development. He moved back to Turks and Caicos in January 2014 to join the Hartling Group to construct The Shore Club resort.

Paul oversees all project management, engineering and construction related aspects of the business. He is currently involved in the construction of various multi-million dollar private villas, hotel developments and other projects across the Turks and Caicos Islands.

Paul is married with 2 sons, one whom has already graduated University and the other who is currently at University.

Paul intends to continue to help progress the development and future of the “Beautiful By Nature” Turks and Caicos Islands he calls home. “Working for the Hartling Group is an absolute pleasure and I feel privileged and proud to part of the team working on such prestigious developments and projects with an award winning developer.”

Joan Hagan manages the relationship between the owners of the individual condominium units and the management for both The Sands at Grace Bay and The Shore Club.

Joan joined Hartling Group as Director of Owner Relations in January 2005. She manages the relationship between the owners of the individual condominium units and the management of both resorts as well as works alongside Stan Hartling (CEO) as his Executive Assistant. She also played a key role in the opening of The Palms Turks & Caicos, which was chosen by Forbes magazine as “One of the Top Ten Places We Wish We Could Stay in 2006”. Among her many roles, Joan is also the primary liaison to help owners with refurbishments, accounting inquiries, guest scheduling, and enquiries of a similar nature.

Beginning her career in the hospitality industry in the mid- 1980s, Joan assumed progressively responsible positions at various luxury hotels in the New Jersey-New York region.

Her previous roles included Executive Assistant to senior executives at luxury properties such as the AAA Five Diamond New York Palace Hotel, The Plaza, The Omni Berkshire and The Hotel Inter-Continental in New York. She began her career in the hospitality industry in such roles as Night Manager and Assistant Hotel Manager at the Stanhope Hotel, Doral Park, Helmsley Park Lane and Headquarters Plaza Hotels. In these positions Joan coordinated numerous large-scale gala events and charity functions, implemented guest feedback programs, supervised sales assistants and Business Center personnel, and oversaw all correspondence to guests and employees.