Joan Hagan manages the relationship between the owners of the individual condominium units and the management for both The Sands at Grace Bay and The Shore Club.

Joan joined Hartling Group as Director of Owner Relations in January 2005. She manages the relationship between the owners of the individual condominium units and the management of both resorts as well as works alongside Stan Hartling (CEO) as his Executive Assistant. She also played a key role in the opening of The Palms Turks & Caicos, which was chosen by Forbes magazine as “One of the Top Ten Places We Wish We Could Stay in 2006”. Among her many roles, Joan is also the primary liaison to help owners with refurbishments, accounting inquiries, guest scheduling, and enquiries of a similar nature.

Beginning her career in the hospitality industry in the mid- 1980s, Joan assumed progressively responsible positions at various luxury hotels in the New Jersey-New York region.

Her previous roles included Executive Assistant to senior executives at luxury properties such as the AAA Five Diamond New York Palace Hotel, The Plaza, The Omni Berkshire and The Hotel Inter-Continental in New York. She began her career in the hospitality industry in such roles as Night Manager and Assistant Hotel Manager at the Stanhope Hotel, Doral Park, Helmsley Park Lane and Headquarters Plaza Hotels. In these positions Joan coordinated numerous large-scale gala events and charity functions, implemented guest feedback programs, supervised sales assistants and Business Center personnel, and oversaw all correspondence to guests and employees.